ek33 Privacy Policy – Your Data Is Completely Safe With Us

As a trusted online betting platform, ek33 places the highest priority on protecting our members' personal data. This Privacy Policy ("Policy") applies to the ek33.wine website, mobile app, and all related services.

We believe every member has the right to know how their information is used. That's why this privacy policy is written in plain, straightforward language — no complex legal jargon. It clearly explains what data we collect, why we collect it, how we protect it, and what rights you have.

The core purpose of this policy is to be fully transparent with you. By creating an account or using the ek33 platform, you agree to this privacy policy — so please read it carefully before registering.

Ek33 collects the following types of data to provide its services:

Personal Identification Data:

• Full Name (as per National ID)
• Date of Birth & Age Verification Details
• Mobile number & email address
• Residential address (if required)
• National ID card or passport number (for KYC verification)

Financial Information:

• BKash, Nagad, or Rocket number (for payments)
• Deposit and withdrawal history
• Transaction Amount & Timestamp

Usage Data (Technical Data):

• IP Address & Device Type
• Browser & operating system information
• Gaming history and betting patterns
• Login time & location (approximate)
• Cookie & browsing data

Ek33 collects data in the following ways:

• Directly from you: During registration, KYC verification, payment processing, and support interactions.
• Automatically: When you use our website or app, through cookies, log files, and tracking technologies.
• Through third parties: From payment gateways (bKash, Nagad), identity verification agencies, and fraud prevention services.

Ek33 uses your data for the following legitimate purposes:

• Account Management: To facilitate registration, login, identity verification, and account security.
• Payment processing: To maintain a record of deposits, withdrawals, and transaction history.
• Service improvement: To personalize your gaming experience and develop new features.
• Contact: To send bonus offers, important updates, and support-related messages.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To retain and disclose data as required by regulatory authorities and applicable law.
• Responsible Gaming: To identify problematic gaming patterns and provide support to members.

Ek33 may share information with third parties in the following limited circumstances:

• Payment processor: Only the minimum information required to process transactions with payment partners such as bKash, Nagad, and Rocket.
• Technology partners: Game providers and security service providers – only the data necessary to deliver their services.
• Law Enforcement Agencies: Where required by court order, investigation, or legal obligation.
• Business Changes: In the event of a change in ek33's ownership, data may be shared with the new owner — members will be notified in advance.

Outside of this list, ek33 will not share your data with any third party under any circumstances. All third-party partners are bound by our privacy agreements.

Ek33 uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser or on your device.

Types of Cookies We Use:

• Essential cookies: Required for login sessions, security tokens, and core platform functionality. ek33 cannot operate without these.
• Functional Cookies: To remember your language preferences, game settings, and personalized experience.
• Analytics Cookies: To monitor and improve website usage. Data collected via these cookies is anonymized.
• Security Cookies: To prevent fraud and unauthorized access.

Most browsers allow you to disable cookies, though doing so may prevent certain ek33 features from working properly.

Ek33 employs industry-leading security measures to protect your data:

• 256-bit SSL Encryption: All data transmissions are secured with military-grade encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS protection: Protection against cyberattacks at the server level.
• Regular Security Audits: Security assessments conducted by independent third-party experts every three months.
• Staff training: All ek33 staff are bound by strict confidentiality agreements.
• Data Minimization: Only data necessary to provide our services is collected.

Ek33 retains your data only for as long as necessary:

• Account information: For the duration your account is active and up to 5 years after closure.
• Financial Transaction Data: Up to 7 years, as required by legal obligations.
• KYC Documents: 5–7 years, as required by regulatory standards.
• Gaming History: Up to 3 years after account closure.
• Cookies & Browsing Data: Typically 30 days to 1 year.

Once the retention period ends, your data will be securely deleted or anonymised.

As an ek33 member, you have the following rights regarding your personal data:

Ek33's services are strictly for users aged 18 and above. ek33 never knowingly collects or processes personal information from anyone under the age of 18.

If we find evidence that a minor has opened an account, the account will be immediately closed and all associated data will be permanently deleted.

Ek33 may update or revise this Privacy Policy as needed. Before any significant changes, we will:

• We will notify you via SMS to your registered mobile number or by email.
• A clear notice will be displayed on the website.
• The effective date of the updated policy will be clearly stated.

Continued use of ek33 after any changes have been made will be considered acceptance of the updated privacy policy.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:

• Email: support@ek33.wine (Subject: Privacy Request)
• Live Chat: Available 24/7 on the ek33 website or app
• Response time: Privacy requests are typically responded to within 7 business days

To learn more, read our Terms & Conditions and Responsible Gaming Policy Read.